Frequently Asked Questions
What is Love Ceylon?
Love Ceylon is a Sri Lankan lifestyle brand offering a curated collection of clothing, artisanal goods, wellness products, spices, tea, handcrafted décor, and gifts inspired by the beauty and culture of Sri Lanka.
Where are your products made?
Many of our products are handcrafted, locally sourced, or produced in collaboration with Sri Lankan artisans and small businesses.
As several items are handmade or naturally produced, slight variations in colour, texture, or finish may occur and are considered part of their uniqueness.
Do you deliver Islandwide?
Yes, we offer delivery across Sri Lanka.
Delivery timelines may vary depending on your location and courier schedules.
Do you offer international shipping?
Yes, selected products are available for international shipping.
Shipping charges and delivery times vary depending on destination and package size.
Please note that customs duties or import taxes imposed by your country are the responsibility of the customer.
How long will my order take to arrive?
Orders are usually processed within 1–3 working days.
Estimated delivery times:
– Sri Lanka: 2–5 working days
– International: 7–21 working days depending on destination
Delays may occasionally occur during holidays, customs processing, or courier disruptions.
What payment methods do you accept?
We accept secure online payments through approved payment gateways as well as selected local payment options where available.
Can I exchange or return an item?
Please refer to our Refund & Exchange Policy for detailed information regarding eligibility, damaged items, and exchange conditions.
Due to the nature of certain handcrafted or personal-use products, some items may not be eligible for return or exchange.
Will the product look exactly like the images?
We aim to present all products as accurately as possible.
However, colours and textures may vary slightly due to:
– natural materials
– handcrafted processes
– lighting conditions
– screen settings
These variations are part of the charm and individuality of artisanal products.
Do you accept custom or bulk orders?
For selected items, custom orders and bulk gifting inquiries may be available.
Please contact us directly for collaborations, gifting, or wholesale inquiries.
How can I contact Love Ceylon?
You may contact us through:
– our website contact form
– Instagram
– email or WhatsApp (if listed on our website)
We aim to respond within 24–48 hours during working days.
Are your products sustainably made?
We value thoughtful sourcing, artisan craftsmanship, and slow, intentional production wherever possible.
Many of our collections highlight natural materials, handcrafted techniques, and small-scale Sri Lankan makers.
Thank you for supporting Love Ceylon.